City leaders have more data and ways to interact with their
residents than ever before. However, too much of a good thing can
be a bad thing. Many leaders, especially those operating on
shoestring budgets and staff, may have difficulty cutting through
the noise to find the right data points, if they have the time to
do so at all. Additionally, regardless of their ability to
leverage data, all city leaders must contend with the legal
challenges of an increasingly polarized, negative, and at times,
hostile, public discourse on social media.