Communications and Technology

If you’re a politician, you most likely talk a lot. If you’re a good politician, you almost certainly listen a lot. But are you talking and listening well? Probably not, argues public radio host Celeste Headlee. And that has profound implications for our democracy.

Experts are warning that artificial intelligence (AI) could undermine this year’s elections. But just what does that mean? Here’s what AI can do, the threats it poses to election security, and how local officials can help their communities prepare.

Tools like ChatGPT can produce incredible messages, but they don’t actually know anything. It’s best to think of them as very fluent parrots. You should fact-check everything, even if it sounds convincing. With that said, generative artificial intelligence can make some jobs easier.

It’s easy for people to mistrust cities when they are not privy to the day-to-day happenings within city hall. The wheels of government turn slow, and delivering information is a multilayered process. Enter the City of Redding Podcast, where no topic is too big or mundane.

The ability of the state to reach reach net-zero by 2045 relies on partnerships between companies like Southern California Edison, regulatory agencies, and local governments.

“Residents sending in pictures of their dogs” is not an official performance metric for the city of Carlsbad’s communication department. But it’s a perfect example of how the city’s new communications strategy has transformed the relationship between the city organization and the community it serves.

Despite bold steps from cities and historic investments from the state and federal governments, California’s digital divide persists. A 2021 survey on broadband adoption found that nearly 1.25 million households — 10% of the state’s total — remain unconnected to the internet at home. It is crucial that local governments continue to lead the way and advocate for swift action.

Social media can be more than a source of division. When used thoughtfully, social media can be an avenue for productive discussions and trust-building between cities and their residents. 

As part of an ongoing effort to enhance customer service, the city of Irvine launched a new, streamlined, web-based platform for planning, building, and engineering applications. Launched in 2019, IrvineREADY! is a web-based platform that provides a portal for customers to upload plans and pay fees online using either credit card or electronic check.